That's a very dark point of view. Many countries have severely underdeveloped (or overbooked) healthcare systems. A tool that might help people get answers when they otherwise couldn't is a great thing.

I know of nowhere where it is normal to replace your human-to-human contact with a chatbot. In my society people would call that pathological.

People have always resisted change in favor of maintaining some idealized version of the past that probably never existed.