Democracy is not where a government reflects the views of the people. Otherwise the democracies of the world would not have taxes or ubiquitous surveillance or perpetual war. Nobody anywhere wants these things.
I would disagree with that; I want taxes because I get something out of taxes. Taxes are me paying the government for certain services they provide me, like I'm hiring a contractor.
As for surveillance/war, although they have been supported by large chunks of the population in the past, I would say democracy aims to reflect the views of the majority. But it's also not magic, it's a fixed system -- a complicated system, but just a system. You vote for the person/party that best reflects your views. It seems quite a bit more likely to be a reflection of the people than other forms of government where the people tend to have less of a say, but not necessarily of course.
