The complete lack of ANY kind of security, usability, and reference-ability in telephones and the continued use of them as the default communication method in business is absolutely fucking baffling to me. It's literally the worst communication method for anything: It requires verbal back and forth between two parties that's entirely dependent on your hearing the other person, with built in opportunities for mishearing. The immediate back and forth puts pressure on people to have everything they need ready lest they have to take time to respond while they figure something out. The entire conversation unless recorded is completely lost to the ether as soon as it ends, there's no way to reference back to any history, and transcriptions over crappy phone connections are less than useless. And to top it off, there is NO security AT ALL for these things, and any attempt to screen by contacts is constantly thwarted by every business that exists having between 4 and 4 billion fucking phone numbers because everything is done with phones and everyone working there needs one.

I swear, if I got one wish from a genie, I would banish the phone from existence. It's the worst for goddamned everything. Video calls, skype calls, discord, email, texts, messaging, literally everything is better than the shitty old phone.