This company had a rule where the mail was first name + last name initial. So, timc@company.com if you're Tim Cook. Naturally they ended up hiring a customer success person called "Ana Lopes".
She of course noticed on the first day and complained, but IT dragged their feet until some high-profile customer saw "reply to ANAL" in the automated ZenDesk email and send an angry email to the CEO.
There’s something of Bob Hoskins’ heating engineer in what you’ve described.
1. https://en.m.wikipedia.org/wiki/Brazil_(1985_film)