Most of the industry and most series C/D startups are like that. It’s a sad state boys and girls. Once you’ve been here long enough, disillusionment sets in. Corporate greed, (em)powered by shareholder greed, takes top priority.
I'm always a little embarrassed when I go to the doctor and tell them I'm a software engineer. I know your EMR system is terrible but if I had done it it would have been better. Sorry :(
(My primary care doctor's office was venture-funded at one point and they actually have a great system. But all my specialists are on MyChart and everything there is always a disaster. Doesn't even have a "preferred name" field, so it has to be noted on my records on a case by case basis and it's ... inconsistent.)
This is exactly how Epic the Electronic Medical Record company operates, but on new college grads instead of Engineers.