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> Hi - I'm new here. I did something dumb and

> set up a mail alias so that steve@next.com

> would go to me.

> This was a bad idea, I'm sorry.

> I've changed it to steve@next.com goes to you,

> not to me. I think that makes more sense.

> My apologies.

> Signed, new guy.

What a great example of how to own a mistake, apologize, communicate, and get it fixed. I can think of so many past situations with coworkers that would have been so much better handled with quick communication like this.






It really is the perfect message. It's effective, efficient, impactful and human at the same time. No wonder they've had such a long tenure at Apple.

Owning a mistake is amazing, actually I do believe it's one of the most important skills you need to learn in any profession. You won't learn it in University, only when you think the world is on the line.

It's a super nice example. Explain the situation as early as possible, don't be afraid and roll with it.

The fawning over the response bothers me no end.


Other super power phrases: I'm sorry, it's my fault, I forgive you, can you forgive me?

You might have jumped into the wrong thread of mine.



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