fwiw apple has been extremely generous to be on refunds and, while I don't abuse the system, I do get a refund when I think it's deemed necessary, either due to a lack of satisfaction or accidental purchase.
Chargebacks are a huge pain in the butt to deal with and, as someone who's saw this first hand, chargebackery is correlated bad customership (two words that I just made up) to so I can understand that they'd hate consumers doing that instead of going through what's otherwise a pretty fair system.
Dealing with apple support in payments land has been, on the consumer side, one of the less infuriating things that have come out of what is now their support process. That said, the ux for getting refunds and checking on their status is antiquated, perhaps purposefully.
Chargebacks are a huge pain in the butt to deal with and, as someone who's saw this first hand, chargebackery is correlated bad customership (two words that I just made up) to so I can understand that they'd hate consumers doing that instead of going through what's otherwise a pretty fair system.
Dealing with apple support in payments land has been, on the consumer side, one of the less infuriating things that have come out of what is now their support process. That said, the ux for getting refunds and checking on their status is antiquated, perhaps purposefully.