This reads as FUD. I'm an American who's lived in Germany recently. On every measure, my experience was been better than the US.
I can walk to the grocery. Or ride a bike. Or take the bus. Or take the train into the city. There are options in transport and in the stores. Never, ever had those options in the States.
Yes, I've had some doctors I didn't care for. So I found another one and they've been great. Same thing happens in the States. You must advocate for yourself. Nothing different.
The big difference is the complete lack of fear going in because you know you won't have to pay an arm and a leg. And yes, it's not "free". It comes out of your paycheck. 110% better. Never had to wait an excessive time, even for specialists. No more than in the States; you schedule it out. Yet, I can go to the emergency room when there's a concern and be greeted with compassion and receive care. So much better, it's hard to convey and hard for Americans to believe. I didn't until I lived there.
As for "digitalization", yeah, it'd be nice to submit some forms online rather than through paper. But it's not a big deal. Howwver, it's super nice to talk to human beings on the phone! Haven't run into too many "your call is very important to us. Please listen as our menu may have changed" and then have to deal with a 1kbsp mega compressed audio line. Also, while I've had bad experiences with clerks, many more have been very patient and gracious. Again, contrast that to the DMV. Not much difference.
Doctors in the US also deal with tons of paper work...has your friend also worked in the States?
I can walk to the grocery. Or ride a bike. Or take the bus. Or take the train into the city. There are options in transport and in the stores. Never, ever had those options in the States.
Yes, I've had some doctors I didn't care for. So I found another one and they've been great. Same thing happens in the States. You must advocate for yourself. Nothing different.
The big difference is the complete lack of fear going in because you know you won't have to pay an arm and a leg. And yes, it's not "free". It comes out of your paycheck. 110% better. Never had to wait an excessive time, even for specialists. No more than in the States; you schedule it out. Yet, I can go to the emergency room when there's a concern and be greeted with compassion and receive care. So much better, it's hard to convey and hard for Americans to believe. I didn't until I lived there.
As for "digitalization", yeah, it'd be nice to submit some forms online rather than through paper. But it's not a big deal. Howwver, it's super nice to talk to human beings on the phone! Haven't run into too many "your call is very important to us. Please listen as our menu may have changed" and then have to deal with a 1kbsp mega compressed audio line. Also, while I've had bad experiences with clerks, many more have been very patient and gracious. Again, contrast that to the DMV. Not much difference.
Doctors in the US also deal with tons of paper work...has your friend also worked in the States?