I understand the complaint about entitled users: because it is open source does not mean that there is a community, support, reviews or anything. Open source just says something about the kind of licence and that's it.
This said, the author doesn't seem to have a good understanding of the definition of "open source" in the context of software. It is about the licence, not about the fact that one can read the source. It's a common mistake, but it's a mistake nonetheless.
To people who would say "well, if I want to understand "open source" as "source that is open", sure: you could also consider that a "hot dog" is a kind of dog. But don't be surprised when people tell you that they eat dogs ;-).
This said, the author doesn't seem to have a good understanding of the definition of "open source" in the context of software. It is about the licence, not about the fact that one can read the source. It's a common mistake, but it's a mistake nonetheless.
To people who would say "well, if I want to understand "open source" as "source that is open", sure: you could also consider that a "hot dog" is a kind of dog. But don't be surprised when people tell you that they eat dogs ;-).