If employees are all using softphones (like my client), purchasing cell phones for each employee adds expense and the complication of a 2nd phone number.
Expense and complexity are also the primary problems with TCR.
Well actually I know a little something about this. One of my specialties within the AWS consulting space is implementing Amazon Connect call centers solutions that involve SMS.
It takes awhile. But I’ve never had a customer complain about SMS messages going through
And this was the original use case I was referring to
> It's about I can't send or receive texts from my personal numbers to anyone because my MNVO carrier can't afford the cash and ceaseless headaches that TCR impose
