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> The cut-throat capitalist would pull all their strings to get this customer.

This is an oversimplification. People specialize. There are people in Sales roles, and people in Operations roles. Yes, I absolutely expect the people in Sales roles to pull all their strings to get this customer. Their compensation (including commission) also incentivizes them in that direction. Naturally, closing the sale makes the company look better to its Board and shareholders.

The question is, who is the incompetent guy in Operations who is struggling with 65% on-time delivery? Maybe he's not executing well, maybe he needs to be replaced, especially if OTD slips to 55% and is turning into the weak link in the chain. And where is the executive who is supposed to be overseeing all this, to invest in and buff up Operations so that it will match the momentum of the rest of the company?



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