Ok. It doesn't counteract the high likelihood that trying to go to a centralized... | Hacker News

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rtkwe 43 days ago | parent | context | favorite | on: Study finds 46 percent of U.S. counties have pharm...

Ok. It doesn't counteract the high likelihood that trying to go to a centralized call center style is doing to degrade that experience even further.

CaffeineLD50 43 days ago [–]

Poorly managed and trained people are the same in person or on the phone

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