They have a monopoly. The quality of their products has become irrelevant to the short-term well-being of their stock, which is all that matters in our hyper-financialized economy.
The whole software world is writing shit software now. Microsoft, Google, Facebook, Amazon. Apple seems more immune but I don't use their products so I can't say for certain.
Despite arguably not having a monopoly, the competition is still just as bad so they get away with it. The entire society has forgotten how to make good software.
The industry managed to convince people that they are just bad at using computers, and when everything is slow and buggy then that’s what people expect.
And Apple is not immune but my impression is that they have more issues with intermittent bugs & annoyances and less with performance or overall stability.
