We use discord as a workplace chat platform that has allowed us to make great use of its converged “internal + external” structure. Basically, its works as both a team commons as well as a customer support and customer champion platform.
With everything it has provided for us there, I’m somewhere between shocked and flippant that discord hasn’t served our user category well or really at all. For example i’d love to have better tools to track customer support, measure user sentiment, promote the product to discord users, tie our premium features to discord statuses without using random bots and third parties, and so forth. And none of this needs to come at the expense of its free and open nature.
I still love discord, and I buy nitro for myself simply because we get so much value from the product that buying nitro for myself was “the least I could do”. But still. Huge missed opportunity.
Yes! We, too, happily used Discord for years in our small company - it was absolutely amazing and I also wonder why they don't have a version for companies - in my mind it easily beats Teams in nearly any factor that's important to us - though admittedly we're not a typical Microsoft-using enterprise.
I agree. I use discord a lot, mostly in personal servers and community servers. It has a lot going for it in terms of easy to use, useful features, all integrated together. I feel like discord could easily fill a niche for small to medium businesses as an all-in-one communication platform for internal and external use if they focused their efforts on it.
I think that's what the commenter is confused about. I am too. Discord is more usable than Slack in a lot of ways so their pure focus on gamers who are notoriously price sensitive and won't pay for a messaging platform instead of trying to court businesses is strange. It's especially confusing when they go through extreme measures to make money from gamers when there's a cash cow in B2B sales.
I know a lot of large organizations who use discord in spite of this simply because it's better than Slack for their scale.
With everything it has provided for us there, I’m somewhere between shocked and flippant that discord hasn’t served our user category well or really at all. For example i’d love to have better tools to track customer support, measure user sentiment, promote the product to discord users, tie our premium features to discord statuses without using random bots and third parties, and so forth. And none of this needs to come at the expense of its free and open nature.
I still love discord, and I buy nitro for myself simply because we get so much value from the product that buying nitro for myself was “the least I could do”. But still. Huge missed opportunity.