There are orgs where you ask another team for help unconditionally with your problem affecting the company and there are orgs where no one will help you, huge problems be damned and you can't even get your coworkers to cooperate without going to your (and their) boss.
That's not "working with other people" - that's office politics.
ppl here always say "politics" is just learning to work with other people. So your manager is shieding you from working with other ppl ?