I was given a Dualit Classic Newgen 4 slice toaster as a wedding gift.
It was without a doubt the WORST toaster I have ever used.
I've never been so annoyed by a product before. In fact, it annoyed me so much that I ended up returning it and replacing it with a cheap toaster that is 10% of the price and functions better.
I'll list the fatal flaws with it in descending order of importance:
1) Unlike basically every single other toaster on the market, it does not have a cage or other mechanism that closes on to the bread slices and keeps them an equal distance from the heating element. This results in at least one part of every single slice of bread getting burned to a crisp, and at least one part of every single slice not being toasted at all. After using this toaster for a week, I couldn't believe how any engineer at Dualit could release this. Do they even use their product? It is a catastrophic oversight.
2) The timer is an analogue mechanism, much like an egg timer. I found that there was an extremely thin margin in which the toast is toasted. Anything under that and it's not, anything over that and it's burned beyond recognition. I cannot even count the number of times the smoke alarm in my house went off because my toaster burned my bread to a crisp. Another catastrophic oversight.
3) Because the timer is analogue, when you turn it it makes a clicking noise as an egg timer does. This means it's very easy to mistake the toaster for being on, when in fact it's not. The number of times I went to make toast, only to realise a few minutes later that the toaster was unplugged for some reason and my bread was still bread is unreal. I'd then end up ruining my scrambled eggs by waiting another few mins for toast.
4) The toaster allows you to spin a dial to choose how many heating elements to use. This is a pain in the ass. It's so easy to forget about, until you go to pick up your toast and find out that only 1 and a half slices have been toasted of the 4 you put in there.
The sad thing is, the toaster looked awesome. We also have a Dualit kettle (which is great) and it matched. Unfortunately they prioritised aesthetics over function, and it shows. If you want a toaster that requires you to go through a checklist of switches to check before operating, then requires constant supervision to avoid burning your toast, and will still give you burnt sections of toast anyway despite all of that, I could not recommend a better candidate.
I'll list the fatal flaws with it in descending order of importance:
1) Unlike basically every single other toaster on the market, it does not have a cage or other mechanism that closes on to the bread slices and keeps them an equal distance from the heating element. This results in at least one part of every single slice of bread getting burned to a crisp, and at least one part of every single slice not being toasted at all. After using this toaster for a week, I couldn't believe how any engineer at Dualit could release this. Do they even use their product? It is a catastrophic oversight.
2) The timer is an analogue mechanism, much like an egg timer. I found that there was an extremely thin margin in which the toast is toasted. Anything under that and it's not, anything over that and it's burned beyond recognition. I cannot even count the number of times the smoke alarm in my house went off because my toaster burned my bread to a crisp. Another catastrophic oversight.
3) Because the timer is analogue, when you turn it it makes a clicking noise as an egg timer does. This means it's very easy to mistake the toaster for being on, when in fact it's not. The number of times I went to make toast, only to realise a few minutes later that the toaster was unplugged for some reason and my bread was still bread is unreal. I'd then end up ruining my scrambled eggs by waiting another few mins for toast.
4) The toaster allows you to spin a dial to choose how many heating elements to use. This is a pain in the ass. It's so easy to forget about, until you go to pick up your toast and find out that only 1 and a half slices have been toasted of the 4 you put in there.
The sad thing is, the toaster looked awesome. We also have a Dualit kettle (which is great) and it matched. Unfortunately they prioritised aesthetics over function, and it shows. If you want a toaster that requires you to go through a checklist of switches to check before operating, then requires constant supervision to avoid burning your toast, and will still give you burnt sections of toast anyway despite all of that, I could not recommend a better candidate.