At least here, the majority of 1-2 star reviews are actually complaining about third-party delivery services like Foodora[1].
Of course the fries will be soggy and the burger luke warm when you got a guy who had to pedal a bike for half an hour to deliver it for you. Like what did you expect?
I don't know if you're joking or not but in case you're not, you can't really keep fries "fresh". Regardless, the point remains that the quality of third party food delivery services shouldn't be considered when studying the quality of restaurants.
At least here, the majority of 1-2 star reviews are actually complaining about third-party delivery services like Foodora[1].
Of course the fries will be soggy and the burger luke warm when you got a guy who had to pedal a bike for half an hour to deliver it for you. Like what did you expect?
[1]: https://en.wikipedia.org/wiki/Foodora