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As a growth company, they likely would prefer a larger amount of users even with occasional rate limits, vs smaller pool of power users.

As long as capacity is an issue, you can't have both




If people are paying for use, then why can’t you have both?


It takes time to grow capacity to meet growing revenue/usage. As parent is saying, if you are in a growth market at time T with capacity X, you would rather have more people using it even if that means they can each use less.


If you can’t scale with your customer base fire your CTO.




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