Back in 2012 it regularly happened that we called them because the network was gone, because our monitoring seemed to be better. Or at least quicker than what they showed.
Back in 2006 my coworker claimed he was the person responsible for them adding a "exchange my dead HDD" menu point on the support site because he wrote one of those tickets per week.
When I got a physical server, the HDD died in the first 48h, so I've not exactly forgiven them, even if this was a tragic story over the last 18 or so years...
On the other hand, I've been recommending their cloud vps for a couple of years because unlike with their HW, I've never had problems.
Back in 2006 my coworker claimed he was the person responsible for them adding a "exchange my dead HDD" menu point on the support site because he wrote one of those tickets per week.
When I got a physical server, the HDD died in the first 48h, so I've not exactly forgiven them, even if this was a tragic story over the last 18 or so years...
On the other hand, I've been recommending their cloud vps for a couple of years because unlike with their HW, I've never had problems.