I recently had a very bad experience with Kobo.com. Bought an ebook thinking I could simply download and view it on computer. haha was I naive... I could not download it from the website, instead the download gave me some XML file for some Adobe shit app, which would then download it. But I did not sign up to download and install Adobe shit on my machine. So another option is using the Kobo app. But guess what... they don't have it for GNU/Linux. And I thought maybe I can use it with WINE, but their friggin download link for the app did not even work in Firefox, even when allowing all the third party crap they put on that page to load. So that way was also blocked. OK, I thought, let's get it refunded then. But good luck!!! finding any kind of support e-mail address! All their docs and links brought me back to their chat bot, which did not help me and instead always directed me to the docs again.

Worse, they have the audacity to state on their pages that only some ebooks are eligible for a refund and to find out whether yours is, they send you back into the docs and chat bot loop. I guess they don't want people to refund, so they made finding any contact info especially difficult.

How to make a real shitty user experience 101, presented to you by kobo.com. With this it is clear to me, that I will never again buy any ebooks from them. For anyone, who does not own their Kobo device already, I say hands off this one! Maybe buy the book and download a DRM free ebook from ... elsewhere. That way you pay, can have a clean conscience and enjoy your ebook.