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Since the beginning of time (of software released on the interweb), people have been burned by the software not doing what it says on the tin. Or that it sounds like it might do what you really need even if that need isn't advertised on the tin.

The reality is that people have needs and look for solutions. Some needs never have an off the shelf solution and it might take multiple OTS options strung together with some glue code. You don't know what's possible until you get a better look at the software. Why someone would be amazed that their perfect little product is not actually, you know, perfect solution for everyone is the real tell.



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