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Unless your business is customer service reps, with no ability to do anything but read scripts, who have no real knowledge of how things actually work.

Then current AI is basically the same, for cheap.



Many service reps do have some expertise in the systems they support.

Once you get past the tier 1 incoming calls, support is pretty specialized.


Many service reps do have some expertise in the systems they support.

I said "Unless your business is customer service reps, with...". It's a conditional. It doesn't mean all service reps are clueless, or scripted.

But I bet you've encountered the ones that are!




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