One thing I've noticed in the security compliance space is that asynchronous communication actually works better than calls for complex technical reviews. When security teams handle questionnaires over email, they can pull in the right SMEs at the right time, reference past responses accurately, and give thoughtful, precise answers instead of making stuff up on the spot.
Plus, good documentation is a force multiplier – if you document your security posture well once, you've just saved yourself from explaining the same things over and over on different calls. I've seen companies go from drowning in back-and-forth calls to handling most security reviews purely through email and documentation, with their technical teams only jumping in for the truly novel questions.
Plus, good documentation is a force multiplier – if you document your security posture well once, you've just saved yourself from explaining the same things over and over on different calls. I've seen companies go from drowning in back-and-forth calls to handling most security reviews purely through email and documentation, with their technical teams only jumping in for the truly novel questions.