This has been my experience since the last 5 years or so. I find the only responses I get to questions are lazy copy pasted.. "we need more info..", the same "power user" doing this on multiple questions even when the question didn't require more info to be provided. And then when you point this out you get a rude response and action. If you do provide the information, they never return. I don't think they have enough qualified people answering questions.