> Hypothesis: the world's most valuable data is screen captures of outlier competent people going about their work. But very little of this data is recorded, let alone made publicly available.
It's not quite screen captures, but the way in which any given email is responded to by competent users in your own organization is highly relevant in this context, especially if you place original+reply email pairs into a RAG framework and add function calls for structured domain knowledge.
Unified APIs like https://www.nylas.com/ which an admin can unilaterally connect across an entire org can make this quite viable - assuming you've done the work to build a culture where radical transparency is seen as an opportunity rather than a threat.
There's a lot of nuance required to avoid hallucinations, but organizations that are merely training chatbots on explicit Q&A documents are just scratching the surface of the depth of their semi-structured data.
It's not quite screen captures, but the way in which any given email is responded to by competent users in your own organization is highly relevant in this context, especially if you place original+reply email pairs into a RAG framework and add function calls for structured domain knowledge.
Unified APIs like https://www.nylas.com/ which an admin can unilaterally connect across an entire org can make this quite viable - assuming you've done the work to build a culture where radical transparency is seen as an opportunity rather than a threat.
There's a lot of nuance required to avoid hallucinations, but organizations that are merely training chatbots on explicit Q&A documents are just scratching the surface of the depth of their semi-structured data.