Your experience doesn’t sound a great deal better and also puts me off this provider. 24-hours is almost synonymous with no warning in my book. How many contact attempts can reasonably be made in that time?

If it’s a single email - then even if it doesn’t get caught in a Spam filter that’s still a short period of time to notice and respond when the stakes are so high.

If that email goes to junk, or you’re unwell and not checking emails as frequently (given - I assume - that many of Hetzner’s customers are individuals) or any other number of reasonable situations, you’ve effectively had no warning before service termination and deletion of data.

I don’t mind cloud providers acting on suspicious usage patterns or abuse reports but there has to be some kind of due process or it just ends up unnecessarily destroying goodwill in a brand/provider.

>If it’s a single email - then even if it doesn’t get caught in a Spam filter that’s still a short period of time to notice and respond when the stakes are so high.

What size company would you have to be where a 24 hour notice would not be problematic? I'm actually curious as to opinions here, and understand that obviously part of it is how well managed are your employee leave messaging etc.

I know one company with a very good manager and I think they would have managed it with 5 people being in the group of people who would handle this kind of thing (keeping track of all services etc. Obviously only 1-2 person does this but redundancy so it falls back when they are on vacation), slightly over 30 people in company size altogether.

If you're a startup of 3 people for example 24 hours might be game over.

it's equally stupid for a company of 10k. Even if you have poeple watching inboxes it still has to get routed up some kind of management chain before a response can be considered.

   If you're a startup of 3 people for example 24 hours might be game over.

Yeah, I was considering them for my part time projects and some small PaaS-ish stuff. Not now.

Realistically to have 24/365 email coverage you'd need like, full-time founders or at least a couple of paid employees.

For what I was considering, I will be a "founder" but I'll still be working my day job. So effectively that is > 16 hours per day (work + sleep) I need to dedicate to the day job. While I will generally be able to respond within 24 hours, I can't 100% guarantee it.

> Besides, what was your website about? I've received notices I had to reply to within 24-hours, otherwise they delete the servers. But I've always replied and complied, so never had any servers deleted.

some random app vendor didn't like the free promotion on our website https://macupdater.net/

we can delete any "offending" page within a few hours, but taking the whole server offline first and asking questions later is not OK by Hetzner.

others had better experiences and got a 24-hour timeframe. just asking but is this during business hours or can they send you a notice on saturday and you'll be offline by sunday? doesn't seem much better.

"24 hours notice before server deletion" makes them a no-go for me, then.

I was considering them for a small project, but as this project will be nobody's fulltime job, I can't guarantee that I or anybody else would necessarily see that email within 24 hours.

Interesting, and this kind of service seems fine to you? It doesn’t seem fine to me.

Even if most people will have no problem with them, I’d say that knowing how a company handles edge cases like this is much more valuable than knowing how the handle things when everything is fine.