I get the impression the "random dude" is the expert you are already paying $100k/yr for. It sends them a slack message, email, etc. The sales pitch is you don't have to code that microservice so you can ship your AI a bit faster. Which is fair enough, since most SaaS is 99% other PaaS/SaaS + some core unique business factor thrown on top. However I worry about how much this company is charging. It is pricey.