This seems really nice. How does it work with office365 and if we have an existing shared mailbox? Does it replace our current option or does it sit on top of it or what?
Jelly doesn't directly integrate with Office365 or any existing shared mailboxes, at least not at the moment. You just forward email into it, from any source, and then use the Jelly web application to collaborate on those emails.
In the future we'll be looking at ways to streamline the setup with existing mail providers like Google, Office365 and so on, but we're starting out simple. There are lots of teams sharing logins to single email accounts whose lives we want to improve.
Ah, okay. I’ll keep an eye on Jelly. It looks really nice and could be something they go for, though I know a nice smooth transition would be nice and the possibility of falling back to the shared mailbox if necessary.
I’ve thought about putting for serious effort to setup discourse like they explain using it as a ticketing system with email but this seems better.
