Sorry to repeat the "if you're not paying, you're the product, not the consumer" adage, but I think that's critically important when evaluating Google. These things aren't free, they're paid for by billions in advertising, and it's not like Google was the first to figure out this business model - radio and TV was "free" in the same manner for decades prior.
I honestly would love it we would ditch surveillance capitalism and went back to a simpler option of paying for products and services. I think that essentially all of the complaints you here about Google (their lack of any responsiveness/customer support, their constant spying on users, the constant "Google graveyard" of discontinued products, their current corporate ossification, etc.) can be directly linked to the fact that users don't pay for their products.
Like I said in my comment. All of those things are things you can PAY FOR, today! To multi-trillion dollar corporations! The time you can go back to giving away your money for things google gives away for free is… now!
Excellent criticism too that the evil monopolist that devilishly gives away extremely useful and value-add products and services in order to expand its evil monopoly is also famously criticized by the victims of those free data-mining products for sometimes discontinuing them without giving them proper notice! Surely Google can’t just stop mistreating them without adequate prior notice!
I honestly would love it we would ditch surveillance capitalism and went back to a simpler option of paying for products and services. I think that essentially all of the complaints you here about Google (their lack of any responsiveness/customer support, their constant spying on users, the constant "Google graveyard" of discontinued products, their current corporate ossification, etc.) can be directly linked to the fact that users don't pay for their products.