> We as people pick the winners with our money, we don't really want nice things.
What was the price(s) of that start up and what was the prices of Salesforce? What were the features of the start up and that of Salesforce?
Different people think different things are "nice" (correctly or incorrectly). If you're offering things that you think are nice, but the customer does not care about, are you surprised that they go elsewhere?
You also have to understand what customers say they want, and the things that they are actually going to evaluate on: the two may not be the same.
And even if we want the nice things, we may not actually be able to afford them.
The issue is that the customers aren't us engineers, despite us being the ones who will interface with it more than the actual customer (the business owners).
>And even if we want the nice things, we may not actually be able to afford them.
Sure hope that wasn't the case. If they can't afford a proper tool for employees (which is maybe a few tens of thousands a year at worst. a fraction of an employee) how are they going to afford me?
I'm sure it's just penny pinching, but I sure hope a boss never says outright "we can't afford this tool" without very good reason.
What was the price(s) of that start up and what was the prices of Salesforce? What were the features of the start up and that of Salesforce?
Different people think different things are "nice" (correctly or incorrectly). If you're offering things that you think are nice, but the customer does not care about, are you surprised that they go elsewhere?
You also have to understand what customers say they want, and the things that they are actually going to evaluate on: the two may not be the same.
And even if we want the nice things, we may not actually be able to afford them.