The thing is, these services are exactly that. Services.
What the consumer wants from those services is "free speech", but with restrictions. They want "uncensored" content with the objectionable bits removed. For some people "objectionable" means spam and pornography, for others it includes certain types of political discourse or content from certain classes of person. If people really wanted uncensored content, the dark web would be far more popular.
The only way these companies can give people both uncensored "free speech" and content moderation is to build these bubbles where freedom of speech is only freedom of one type of speech.
They're stuck in a catch-22, and I can't help but feel like they actually ARE providing the service that we demand from them to the best of their abilities.
What the consumer wants from those services is "free speech", but with restrictions. They want "uncensored" content with the objectionable bits removed. For some people "objectionable" means spam and pornography, for others it includes certain types of political discourse or content from certain classes of person. If people really wanted uncensored content, the dark web would be far more popular.
The only way these companies can give people both uncensored "free speech" and content moderation is to build these bubbles where freedom of speech is only freedom of one type of speech.
They're stuck in a catch-22, and I can't help but feel like they actually ARE providing the service that we demand from them to the best of their abilities.