I remember the the BBC would upsell on requests from artists visiting their studios in London.
Artist management: “Hey, can you fix XYZ beverage, towels, etc, in the stage ante room?”
BBC: “Sure! That will cost....”
Most would stop pestering at that time, but ever so often you got artists who were willing to pay for the extra service.
Conversion to the mentioned case:
Individual feature request:
“Hey, amazing script, I rated it 5 stars! Can you implement the take profit levels for me?”
Generic reply:
“Thank you for your interest in Project X! We get thousands of feature requests each week so sadly we cannot cater to individual ones. If you need help on setting take profit levels, I'm afraid you'll have to revert to TradingView's official documentation. Sorry for the inconvenience. Hope you have a nice day!”
Continued pestering:
“Ok, but can you please put them for me? I follow this [insert some YouTube crypto day-trader], and he uses [some very specific take profit levels]. I would like the script to draw them for me.”
Up-sell:
“I'm sorry, but we sadly cannot cater to individual requests unless you're a Diamond Member. But if you still want bespoke service you can sign up to the Diamond Member Subscription. Please bare in mind that it entails a 1000 monthly retainer with a 300 hourly consultation fee beginning after the first 15 minutes. Please inform me when you want to sign up, and I'll send you the details so we can get started right away!”
I did this very recently for a wedding vendor and it worked like a charm. There was no stipulation that I'd have to provide dinner to a vendor who would come in after the dinner ended. The owner insisted a few days before the wedding that the staff can come in earlier and would be able to eat, would be energized and appreciate the dinner etc.
I was annoyed but said I can charge him (the owner) the exact cost for a plate if this would mean that much to him and he instantly was willing for forgo dinner for his staff, lol...
Artist management: “Hey, can you fix XYZ beverage, towels, etc, in the stage ante room?”
BBC: “Sure! That will cost....”
Most would stop pestering at that time, but ever so often you got artists who were willing to pay for the extra service.
Conversion to the mentioned case:
Individual feature request: “Hey, amazing script, I rated it 5 stars! Can you implement the take profit levels for me?”
Generic reply: “Thank you for your interest in Project X! We get thousands of feature requests each week so sadly we cannot cater to individual ones. If you need help on setting take profit levels, I'm afraid you'll have to revert to TradingView's official documentation. Sorry for the inconvenience. Hope you have a nice day!”
Continued pestering: “Ok, but can you please put them for me? I follow this [insert some YouTube crypto day-trader], and he uses [some very specific take profit levels]. I would like the script to draw them for me.”
Up-sell: “I'm sorry, but we sadly cannot cater to individual requests unless you're a Diamond Member. But if you still want bespoke service you can sign up to the Diamond Member Subscription. Please bare in mind that it entails a 1000 monthly retainer with a 300 hourly consultation fee beginning after the first 15 minutes. Please inform me when you want to sign up, and I'll send you the details so we can get started right away!”