> When I get an email, I try to answer it as best as I can. Years of working with clients taught me to explain things in a simple and easy-to-understand way. So, I spent hours patiently answering questions from potential customers only to never hear back from them.
I’m a big believer in choosing your battles when communicating online. I’ve found bad grammar, lack of focus, confusing content, etc are all signals that the sender didn’t put much effort into their communication, and if I respond to those at all I usually put in proportional effort. Rarely have I experienced low-effort comms leading to high-reward outcomes, and I found my mental health benefits from the “justice” of proportional response. I’m curious though, the writer seems to imply that lack of active communication led to a decrease in sales. I wonder if/how my approach could be sabotaging me.
I’m a big believer in choosing your battles when communicating online. I’ve found bad grammar, lack of focus, confusing content, etc are all signals that the sender didn’t put much effort into their communication, and if I respond to those at all I usually put in proportional effort. Rarely have I experienced low-effort comms leading to high-reward outcomes, and I found my mental health benefits from the “justice” of proportional response. I’m curious though, the writer seems to imply that lack of active communication led to a decrease in sales. I wonder if/how my approach could be sabotaging me.