I know the Deming books are written to a large extent from the perspective of surveys, but they are mainly technical.
I have also read Robinson's Designing Quality Survey Questions which I remember as good, but perhaps not as deep as I had hoped. I don't think that's the one I'm thinking of, unfortunately.
It's highly possible I'm confabulating a book from a variety of sources also...
I have also read Robinson's Designing Quality Survey Questions which I remember as good, but perhaps not as deep as I had hoped. I don't think that's the one I'm thinking of, unfortunately.
It's highly possible I'm confabulating a book from a variety of sources also...