Outsourcing a core business competency and surely also cutting the contracts to the bone as well to pocket the savings embrittled Delta and I seriously hope the compensation to customers costs more than any savings or profits they made in the interim. It MUST be painful enough that they do not repeat this mistake again.
topgun966Platinum wrote on Reddit """
These "experts" are completely wrong. The core issue was Delta did NOT have a proper DR plan ready and did NOT have a proper IT business continuity plan ready. UA, AA, and F9 recovered so fast because they had plans on stand-by and engaged them immediately. After the SWA IT problem, UA and AA put in robust DR plans staged everywhere from the server farms, to cloud solutions, to end-user stations at airports. They had plans on how to recover systems. DL outsources a lot of their IT. UA and AA engaged those plans quickly. They did not hold back paying OT for staff. UA and AA have just as much reliance on Windows as Delta. AA was recovered by end of data Friday and resumed normal operations Saturday. UA was about 12 hours behind them having it resolved by Saturday morning resuming normal schedules Saturday afternoon. The ONUS is 100% on DL C+ level in their IT decisions. The problem is that the lower level IT staff is going to get the brunt of the blame and the consequences.
"""
That’s why I think the suit against crowdstrike and Ms is mostly a dud. First you have to get around the waiver (much harder for business than a consumer) and then you have to deal with comparative fault - ie delta’s disaster recovery system sucked.
The article quotes https://www.reddit.com/r/delta/comments/1edtfbh/why_did_delt... (with improper attribution)
topgun966Platinum wrote on Reddit """ These "experts" are completely wrong. The core issue was Delta did NOT have a proper DR plan ready and did NOT have a proper IT business continuity plan ready. UA, AA, and F9 recovered so fast because they had plans on stand-by and engaged them immediately. After the SWA IT problem, UA and AA put in robust DR plans staged everywhere from the server farms, to cloud solutions, to end-user stations at airports. They had plans on how to recover systems. DL outsources a lot of their IT. UA and AA engaged those plans quickly. They did not hold back paying OT for staff. UA and AA have just as much reliance on Windows as Delta. AA was recovered by end of data Friday and resumed normal operations Saturday. UA was about 12 hours behind them having it resolved by Saturday morning resuming normal schedules Saturday afternoon. The ONUS is 100% on DL C+ level in their IT decisions. The problem is that the lower level IT staff is going to get the brunt of the blame and the consequences. """