Newegg used to be awesome - I have spent thousands in the last 6 years with them, but their customer service is terrible. Their customer service pretty much reads a script and keep repeating the same thing.

I think all companies have a life cycle: 1. New company, so customer is treated well/ 2. Company grows and becomes successful 3. Company needs to show ever increasing profits. Starts taking shortcuts to save money, and starts to ignore what made them great in the first place.