Is being stuck on the ferry for twenty hours something that was done intentionally to provoke him, or is that just how long the trip takes?
A couple of decades ago, the idea of even having internet connectivity on a ship at sea was fanciful. The trip would have taken the same twenty hours, and there would have just been no internet access. Now, it's something that is available, but naturally has costs associated -- and the reaction here is that because you don't want to pay for it, it's justifiable to screw over everyone who is paying for it? That's almost sociopathic.