Even government software has issues (Vienna). I paid a €100+ fine for not having a ticket, even though I spent time going through the purchase flow. I have 100s of tickets purchased. Live agent and support agent just shrugged and told me I don't know how to use the app, washed their hands of any responsibility or need for understanding.
It's like there's no way to make the software human and humans in the loop have a crutch to lean on to not behave as a human. When I contacted the dev team directly, they shrugged too. No refund.
To me it feels like software is the place where society can just exercise its cruelty and indifference, or maybe it is a reflection of society, it's probably just like humans are. What we think software should behave like is not human.
I had more pleasant experiences with London/UK train ticket edge cases and felt like the system is built to deal with user/server errors.
That’s just reflection of your culture. I.e. I come from Eastern Europe where cheating is so engrained and “i made an oopsie” would never fly. Beurocracy is face to face and takes ages
Now living in NZ I get tons of slack for something like “verify youre local for free museum entry” or “get your passport by post”. Life is so much easier when societal trust is high.
It's like there's no way to make the software human and humans in the loop have a crutch to lean on to not behave as a human. When I contacted the dev team directly, they shrugged too. No refund.
To me it feels like software is the place where society can just exercise its cruelty and indifference, or maybe it is a reflection of society, it's probably just like humans are. What we think software should behave like is not human.
I had more pleasant experiences with London/UK train ticket edge cases and felt like the system is built to deal with user/server errors.