They did mail me SIM cards, three times, for three different numbers each time.
Their system didn't work when setting them up, and I had two different support operators tell me that my only option was to drive to Cranbrook. In the middle of winter. This is a drive that involves 3 mountain passes.
Ok, that's unfortunate, but clearly a technical problem rather than a policy problem. What would you have them do, keep mailing new SIM cards when they have no idea why they're not working?
Their system didn't work when setting them up, and I had two different support operators tell me that my only option was to drive to Cranbrook. In the middle of winter. This is a drive that involves 3 mountain passes.