I travel a lot for work so use Lyft a lot and I can say the same. Its not every time, but maybe 1 in 10 times I'll get in a car that smells like absolute shit, smoke odor, unclean, etc.
I think theres a stigma against reporting drivers so most people don't, but then that leaves the people who don't care about these policies to continue giving people bad experiences.
I feel that. With about that same frequency, I encounter a vehicle or a driver or driving that's just dreadful. But, I don't report it or even ding the driver because I feel like that's a hard job that I don't wanna do, and I feel bad. I dunno, maybe I should.
I think theres a stigma against reporting drivers so most people don't, but then that leaves the people who don't care about these policies to continue giving people bad experiences.