The mainboard on my Framework died, randomly. They replaced it, (almost) no questions asked. Shipped me a replacement, and I was able to replace it myself in fifteen minutes.
Speak with your dollars. Even though I was unhappy that the device was broken, my next laptop will probably be a framework. Although I would love if they started selling replacement chassis, mine is bent (that was my own fault).
Which part of your chassis is bent? They sell both top[0] and bottom[1] cover portions, as well as the input cover[2], which I think covers all the chassis
Speak with your dollars. Even though I was unhappy that the device was broken, my next laptop will probably be a framework. Although I would love if they started selling replacement chassis, mine is bent (that was my own fault).