When we were demoing bench scale SLA, we went all-in on Formlabs and were pretty disappointed by the workflow, quality, prices, and resin choices. Not much came of our relationship, and their reps were more interested in upselling than listening or helping us meet our needs. We tried for a few years but decided that they weren't worth paying a premium for.
I feel like they suffer from the same problem as Ultimaker: recalcitrance. They know they have a reliably engineered core product, but they're too intent on capturing sales without acknowledging the value prop of an incredibly competitive advancing market and are slow to innovate.
Fully agree. The Ultimaker 2 launched with a happy fanbase and great upgrades in the pipeline. Back then, it was also all open source. Then it became increasingly clear that all those upgrades were going to become Ultimaker 3 features and everything became more commercial and closed and that really soured the community. By now, I don't think they have any USP left.
I feel like they suffer from the same problem as Ultimaker: recalcitrance. They know they have a reliably engineered core product, but they're too intent on capturing sales without acknowledging the value prop of an incredibly competitive advancing market and are slow to innovate.