This is obviously anecdotal: I keep wanting to support iFixit and I still come back to them despite their increased cost + shipping compared to Amazon because I believe in good QC from a reputable company and I believe in their mission.
Unfortunately I have been burned twice. First iPod batteries: They seems like they are sitting around forever and are of the same quality as what you'd find on Amazon (they look the same as well).
Secondly I was super excited for their magnetic mat with marker. All the youtubers were promoting it and I snatched it up despite it seeming quite pricy for what you get. The marker failed after 1-2 uses. In both the iPod battery + marker case, they were willing to ship replacements but it takes time and is a hassle and by then the enthusiasm is gone. I walked away thinking what did I pay extra for?
Also after using their toolkits for a while, I don't consider their tools top tier quality anymore, just middle of the road and does not seem worth the price (maybe during their black friday deals it is more palatable).
I've had the same impression, unfortunately. You have to like them because of their dedication to the mission, and they've achieved a lot. But I bought a laptop battery from them that didn't last long at all, and (at least at first) their bit sets stripped themselves on first use, and the spudgers might as well have been made out of butter.
Sorry to hear about these problems! We stand behind our products, and have the lowest return rate in the industry. We treat quality like a ratchet: when we identify problems, we fix them and implement processes to keep it from happening again. I'm constantly challenging the team to raise quality bar for ourselves and the products we sell.
Sometimes lightning strikes twice, and I apologize. I understand the hassle. If you give us the chance to make it right, we will.
Unfortunately I have been burned twice. First iPod batteries: They seems like they are sitting around forever and are of the same quality as what you'd find on Amazon (they look the same as well).
Secondly I was super excited for their magnetic mat with marker. All the youtubers were promoting it and I snatched it up despite it seeming quite pricy for what you get. The marker failed after 1-2 uses. In both the iPod battery + marker case, they were willing to ship replacements but it takes time and is a hassle and by then the enthusiasm is gone. I walked away thinking what did I pay extra for?
Also after using their toolkits for a while, I don't consider their tools top tier quality anymore, just middle of the road and does not seem worth the price (maybe during their black friday deals it is more palatable).