How do you get Solidworks bugs fixed, and on what timescale? We have ~20 solidworks premium seats, plus a handful of licenses for other dassault products. We've complained loudly about various issues, submitted and voted on feature requests, talked to our VAR at length and in many on-site meetings, and nothing seems to happen as a direct result. At best, a bug is incidentally fixed in a later release.
Our VAR was Trimech for many years, then we tried a few others that were worse, and finally we came back to Trimech.
We've always lagged a year behind the current SW release to try to avoid getting hit by the latest and greatest bugs.
I think we just hit more edge cases than other companies. We have half a TB of stuff in our vault (about 250k files), going back to 2012 for the first import. Lots of legacy files, fairly complex assemblies, heavy use of some tricky stuff like the sheetmetal design tools (where we tend to find the most bugs). And then there's Solidworks Electrical, which I don't think anybody is set up to support well, as it's still a fairly recent acquisition from Trace Software.
I've heard some VFX professionals mention that they got told certain bugs can't be fixed because the codebase is too old and complicated, and they are used to the software crashing randomly on a regular basis.
If people have no alternative in their field or the alternative requires discarding years of experience, the incentive to fix bugs isn't as high as it could be. That's how you get problems like Excel invalidating data with automatic formatting for decades.
