If you care more about land-grabbing users to aggregate demand (https://stratechery.com/aggregation-theory/) then you can develop what users wants, get them onboard, and then start squeezing profits out of that. That is what Google, Facebook, Netflix, Amazon, Apple, Facebook et al did. Here we are with ads on freemium products, and now the data we generate are more valuable to feed to train AIs.

If you're trying to sustainably develop features to support users, even if the pace of the feature development is very slow, I think that is what we are seeing with Zoho.