I feel like this conversation is incorrectly conflating "probability of error" with "recourse when things go wrong".
Choosing to handle it yourself does not reduce probability of error to zero, but it does move the locus of consequence when errors occur. "you have nobody to blame but yourself".
One reason people might trust humans over AI regardless of failure rate is answering the questions "what recourse do I have when there is an error" compounded by "is the error model self-correcting": EG when an error occurs, does some of the negative consequence serve to correct the cause of the error or doesn't it.
With another human in the loop, their participation in the project or their personal honor or some property can be jeopardized by any error they are responsible for. On the one hand this shields the delegator from some of the consequence because if the project hemorrhages with errors they can naturally demote or replace the assistant with another who might not have as many errors. But on the other hand, the human is incentivized to learn from their mistakes and avoid future errors so the system includes some self-correction.
Using a static inference LLM, the user has little recourse when there is an error. Nowhere to shift the blame, probably can't sue OpenAI over losses or anything like that. Hard to replace an LLM doing a bad job aside from perhaps looking at ways to re-fine-tune it, or choose a different model which there aren't a lot of materially competing examples.
But the biggest challenge is that "zero self-correction" avenue. A static-inference LLM isn't going to "learn from its mistakes", and the same input + random seed will always produce the same output. The same input with a randomized seed will always produce the same statistical likelihood of any given erroneous output.
You'd have to keep the LLM on a constant RLHF fine tuning treadmill in order for it to actually learn from errors it might make, and then that re-opens the can of worms of catastrophic forgetting and the like.
But most importantly, that's not the product that is presently being packaged one way or the other and no company can offer any "learning" option to a single client at an affordable price that doesn't also commoditize all data used for that learning.
> You'd have to keep the LLM on a constant RLHF fine tuning treadmill in order for it to actually learn from errors it might make, and then that re-opens the can of worms of catastrophic forgetting and the like.
If the LLM required a constant fine-tuning treadmill, you wouldn't actually use it in this application. You could tell if you were on such a treadmill because its error rate wouldn't be improving fast enough in the initial phases while you were still checking its work.
As for what recourse you have in case of error, that's what fine-tuning is for. Your recourse is you change the fine-tuning to better handle the errors, just like you would correct a human employee.
Employees are not financially liable for mistakes they make either, just their job is at stake, but this is all beside the point, at the end of the day the only rational question is: if the LLM's error rate is equal to or lower than a human employee, why prefer the human?
