I don't think there's much audience that thinks they're doing a good job, but there are very different reasons for those opinions.
On one hand, you have the majority of bewildered moderates who are increasingly annoyed about getting a lecture about their "privilege" every time they want to read the news, and seeing everything reduced to a small set of talking points in a very forced and artificial manner.
On the other hand, you have genuine progressives who very much buy into the whole privilege stuff etc, but at the same time they are broadly anti-establishment, and - quite rightly - see traditional news media, including NPR, as establishment. To that audience, it just all feels like a very crude and meaningless attempt to pander to them to get their attention (and money). If they want news told from an authentic perspective that aligns with theirs, they are much more likely to get it from podcasts, blogs etc.
On one hand, you have the majority of bewildered moderates who are increasingly annoyed about getting a lecture about their "privilege" every time they want to read the news, and seeing everything reduced to a small set of talking points in a very forced and artificial manner.
On the other hand, you have genuine progressives who very much buy into the whole privilege stuff etc, but at the same time they are broadly anti-establishment, and - quite rightly - see traditional news media, including NPR, as establishment. To that audience, it just all feels like a very crude and meaningless attempt to pander to them to get their attention (and money). If they want news told from an authentic perspective that aligns with theirs, they are much more likely to get it from podcasts, blogs etc.
The end result is that nobody is happy.