While you're post is indeed lengthy, it twists the facts a little bit.
1.) They did not reply in a timely manor. They did not honor their self imposed SLA of 24 hours response time.
2.) They threatened him that more mails from him would get him marked as a spammer so he should shut up.
3.) Although they told him repeatedly that he needs not do do anything to get his money back, they did not give the money back into his bank account in the end.
1.) They did not reply in a timely manor. They did not honor their self imposed SLA of 24 hours response time. 2.) They threatened him that more mails from him would get him marked as a spammer so he should shut up. 3.) Although they told him repeatedly that he needs not do do anything to get his money back, they did not give the money back into his bank account in the end.