In their defense, they have a lot of consumer-friendly policies (free cancellation, the ability to add on days to your rental) that would make it difficult to promise particular makes.
That's fair, but I guess my problem is that they don't even seem to try.
All rental agencies surely know what fleet they have - typically it's as uniform as possible, to make the maintenance easier. Yet, it's not exactly unusual to see that a particular location has a fleet of entirely different make than they had listed on the website. Or, e.g. I know a place that doesn't have "compact" cars (or have so few of them I've never seen one on the lot), and just automatically "upgrades" everyone to "mid-size" - no clue why, they're a good (aka not scammy or too blatantly overpriced) company otherwise.
My only guess is that no one complains or cares about it.
