VW might actually make this move because of regulatory pressure. There was a recent decision of not allowing the use of Tesla's touch screens in Germany [0]. So if VW had continued with their touchscreen-only design they might have gotten issues in their home country.
That this hasn't happened yet might be because automotive regulation is in general a joke in this country, as the car companies run the economy and thus have strong influence government. But the pressure was building. Plus the customers hating the touch screens, as the article is saying, that will have been a small factor.
That this hasn't happened yet might be because automotive regulation is in general a joke in this country, as the car companies run the economy and thus have strong influence government. But the pressure was building. Plus the customers hating the touch screens, as the article is saying, that will have been a small factor.
[0]: https://www.adac.de/verkehr/recht/verkehrsvorschriften-deuts...